Frequently Asked Questions
Everything you need to know about your next adventure's fuel.
What is the typical shelf life of your freeze-dried meals?
Most of our freeze-dried and dehydrated meals have a shelf life ranging from 2 to 7 years, though some specialist emergency rations can last up to 25 years. Specific expiration dates are listed on each individual pouch.
How long does shipping take within the UK?
Standard delivery typically takes 2-3 working days. We also offer an express next-day delivery service for orders placed before 2:00 PM Monday through Friday.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on the destination and total weight of your order.
What is your return policy for food items?
For safety and hygiene reasons, we cannot accept returns on food products unless they are arrived damaged or are faulty. Non-food equipment can be returned within 30 days of purchase in its original packaging.
Are there options for specific dietary requirements?
Absolutely. We stock a wide range of meals catering to gluten-free, dairy-free, vegan, and vegetarian diets. You can use our website filters to shop by specific dietary needs.
How do I prepare the expedition meals?
Most meals simply require adding boiling water directly into the pouch, stirring, and waiting 5-10 minutes. Detailed instructions, including the exact amount of water needed, are printed on the back of every pack.